Customer Service or what I like to call "The Age of the Empowered Consumer" will continue to evolve as...

December 27 2012

Customer Service or what I like to call "The Age of the Empowered Consumer" will continue to evolve as social media matures. I'm expecting consumers will get used to being more vocal and at some point employees will become more vocal. Keep an eye on the "Customer Experience Movement". This has strategic implications like never before, even for B2B.

Is Customer Service The New Marketing | V3 Kansas City Integrated Marketing and Social Media Agency

Posted by Guest on December 27, 2012 · Is customer service the new marketing? This question isn't just about the increasing importance of social media and customer reviews or rising consumer disenchantment with traditional marketing. For some, it's about making the decision between long-term reputation and short-term profit.

http://www.v3im.com/2012/12/is-customer-service-the-new-marketing/